SimpleConnect Tech Support Request Checklist:

The following article is intended to help customers collect and share necessary information for Yaskawa to help diagnose SimpleConnect issues. The following files and details can help facilitate an expedited review of your system & ideally a solution. Having the following details on-hand within Yaskawa typically gives the support team the necessary details to begin detailed troubleshooting.

The request for specific backed-up files and screen captures/photos are listed below. For those proficient in saving files, the following lists the files requested. For those needing details saving the requested files, see the step-by-step instructions for save in the individual files that are listed in the Appendix(s) below.

Key files to be shared with Yaskawa:

File Title:	File Name:	Appendix for Saving Instructions:
Batch Parameters	ALL.PRM	Appendix A
C.IO PRGM	CIOPRG.LST	Appendix B
Alarm History Data	ALMHIST.DAT	Appendix C
Controller Information	PANELBOX.LOG	Appendix C
IO Message History Data	IOMSGHST.DAT	Appendix C
External IO Alloc Data	EIOALLOC.DAT	Appendix C
IP Network Set Data	IPNETCFG.DAT	Appendix C
Ethernet/IP Config Data	ETHERIP.DAT	Appendix C
System Backup (CMOS.BIN)	CMOS.BIN	Appendix D
User Defined File#1	ActiveStandardOptions.bin	Appendix E
User Defined File#2	DefaultAdapterInformation.csv	Appendix E
User Defined File#3	Device FunctionInformation.csv	Appendix E
User Defined File#4	Mapping.bin	Appendix E
User Defined File#5	NonScDeviceFunctionInfo.csv	Appendix E
User Defined File#6	StandardOptionInformation.csv	Appendix E
SimpleConnect System Info	SimpleConnect-SystemInfo.txt	Appendix F

Screen capture or photo to be shared with Yaskawa:

Communication Monitor (Detail) screen See Appendix G for capturing instructions!

Zip & Ship Files to Yaskawa:

Zip, attach, and e-mail the requested files to techsupport@motoman.com or your established contact person at Yaskawa. Please include your Warranty ID# so internal documents and drawings can be referenced!